Computers began reaching the business world during the 1980s. Companies used them to automate many routine manual tasks. This led to what economist Robert Solow dubbed the Productivity Paradox. In 1987, he famously quipped: “You can see the computer age everywhere but in the productivity statistics.”
The problem Solow had identified was that while computers could automate manual processes, real productivity gains would only be experienced when technology was actively used to reinvent business processes.